FAQ

How long does order processing take?

Orders are processed within 3–5 business days (Monday–Friday, excluding public holidays).

How long does shipping take?

Delivery typically takes 5–8 business days after dispatch, depending on your location and carrier conditions.

Do you offer free shipping?

Yes. We offer FREE shipping on every order.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with tracking information, where available.

Can I cancel my order?

Yes. Orders can be cancelled before they are shipped. Please contact us as soon as possible if you need to cancel your order.

What is your return policy?

We offer a 30-day return policy from the date your order is delivered. Please review our Refund & Return Policy for complete details.

When will I receive my refund?

Approved refunds are processed within 10 business days after the returned item has been inspected and are issued to the original payment method.

What should I do if my item arrives damaged?

Please contact us within 7 days of delivery and include your order number along with photos of the damaged product and packaging. We'll work quickly to resolve the issue.

Do your garden sheds require assembly?

Most garden sheds and outdoor storage products require assembly. Assembly instructions and all necessary hardware are included unless otherwise stated on the product page.

Can outdoor sheds remain outside all year?

Yes. Most of our products are designed for outdoor use and are built with durable, weather-resistant materials. We recommend following the manufacturer's installation and maintenance guidelines for the best long-term performance.

Is my payment information secure?

Yes. We use trusted and secure payment providers to process all transactions. Your payment information is encrypted during transmission, and we do not store your complete payment card details.

How can I contact Elitee?

Email: support@elitee.shop

Phone: +1 (503) 228-8765

Business Address:
309 SW Broadway
Portland, OR 97205
United States

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)