Refund policy
Your satisfaction is important to us.
30-Day Return Policy
You may return eligible products within 30 days from the date your order is delivered.
To qualify for a return, products must:
- Be unused and in original condition
- Include all original packaging, hardware, manuals, and accessories
- Not show signs of misuse, installation, or damage after delivery
Non-Returnable Items
Returns are generally not accepted for:
- Customized or made-to-order products
- Installed or assembled sheds
- Products missing original packaging
- Used or damaged products not caused by shipping
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging
Refunds
After your return has been received and inspected, we will notify you of the approval status.
Approved refunds are processed within 10 business days after inspection and issued to the original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or the product arrived damaged or defective.
Order Cancellations
Orders may be cancelled before shipment by contacting customer support.